Why did my balance disappear?

When your family upgrades from a Classic account to a Preferred or Virtual Debit Card account all balances are reset to $0.00. 

Our Classic accounts did not charge the funding method on file until something was purchased from the Jassby shop. Since parents were never charged for the unspent balances, we felt it was best to start the accounts at $0.00 to allow our parents to start fresh.

Please note that any time you add funds to your family wallet moving forward, your funding method will be charged immediately.