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How do I replace a lost/stolen debit card?

  • Updated

Parents may request replacement debit cards for themselves or other family members by following the instructions below. If you are a kid or sponsored adult and need your debit card replaced, follow these instructions to request that a parent replace the card for you.

1. On the homescreen...

    a. To replace your own card > Tap Spending 

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    b. To replace a family member's card > Tap the name of the family member

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2. Tap Debit Card Settings

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3. Tap Replace card

4. Choose Text message or Email for code delivery > Tap Send code

Note: If you are replacing a physical card, the card fee will be withdrawn from your Family Wallet. If you receive the message, "Funding Required", you need to add funds to the Family Wallet and start the process over.

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5. Enter the Authorization code > Tap Continue

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Note: Your new debit card will be issued within 24 hours.

  • You can use the digital card immediately after issuance.
  • Action Needed: Please update the card number in any digital wallets or recurring transactions you have set up.

If you also ordered a replacement physical card, it should arrive within 8–10 business days.