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FAQs

Have questions about Jassby? Take a look at our FAQs!

About Jassby

  • What is Jassby?
  • What information do I need to provide to sign up?
  • How does Jassby keep my information secure?
  • Where can I find Jassby’s Terms of Service and other policies?
  • How can I contact Jassby?

Account Maintenance & Fees

  • Why has my account been suspended?
  • How do I reset/change my password?
  • How do I unsuspend my kid's Jassby account?
  • How do I add family members to my account?
  • How do I join an existing family account?
  • How do I update my Personal Information?
See all 8 articles

Jassby Account Features

  • How do I set Merchant Controls?
  • How do I set up an allowance?
  • How do Kids/Sponsored Adults set up AutoSave?
  • How do I get to Jassby University?
  • How do I play financial literacy games in the Jassby app?
  • How do Kids propose an activity to their parents?
See all 7 articles

Funding & Transactions

  • Is the Jassby Debit card accepted in foreign countries?
  • How do I add/update my Funding Method?
  • ACH Funding Re-verification
  • Why is my funding method blocked?
  • How do I set up Autofunding on my account?
  • How do I set Spending Limits?
See all 13 articles

My Jassby Debit Card

  • Jassby Debit Card Use Instructions
  • How do parents order physical debit cards?
  • How do kids and sponsored adults order a physical debit card?
  • How do I activate my physical debit card?
  • How do I set up/change my PIN?
  • What is the fee for ordering physical debit cards?
See all 11 articles
Jassby Customer Support